Return & Refund Policy

【Ten Directions Mystic Gate DecaMystGate】Return and Refund Policy

Thank you for choosing Ten Directions Mystic Gate DecaMystGate for your Taoist ritual items and artisan hand-painted works.

To protect the purity and completeness of every blessed item, please be sure to read the following terms carefully before placing your order:

1. Exclusive Blessing & No Return/Exchange Policy

  1. One person, one item, exclusive energy field: All hand-painted Taoist plaques, ritual items, and creative cultural pieces in this store are lovingly painted/made, then incense-offered and blessed at the main hall before being packaged and shipped.

  2. Energy resonance cannot be transferred again: Once a ritual item has been unsealed, worn, enshrined, or come into contact with a person's energy field, its energy belongs exclusively to the buyer and cannot be transferred to another person for use.

  3. Please order carefully: Due to the special nature of religious ritual items and custom artistic works, except for serious product quality issues, the store does not accept any return or exchange requests based on personal preference, change of mind, or different personal interpretations. Please consider carefully before placing your order and make sure it is what you need before purchasing.

2. Sole After-Sales Guarantee: Product Quality Issues

We carry out strict quality checks and protective packaging before shipment. If your package has any of the following issues, we will take full responsibility for after-sales handling:

  1. Applicable cases:

    • Severe damage during transit (such as broken outer frame, shattered mirror surface, severe deformation, etc.).

    • The item has major quality defects or is seriously different from the ordered style.

  2. Processing time:

    • Please take photos or record an unboxing video within 48 hours after signing for the package, and contact our staff.

    • After verification confirms a quality issue or transit damage, we will arrange repainting/reshipment or provide an appropriate solution.

3. Contact Us

If you have any questions about the quality of the received ritual items, please contact us with your order number and unboxing photos/video through the following methods:

  • Official website:https://www.daodeca.com

  • Customer service: Please contact us via the store's online customer service or official social channels (Line / WeChat / WhatsApp)

Ten Directions Mystic Gate respectfully wishes all sincere devotees boundless blessings, great fortune, and peace and well-being!

 

DecaMystGate Return & Refund Policy

Thank you for choosing DecaMystGate for your sacred artifacts, traditional Taoist talismans, and artisanal hand-painted creations.

To honor the spiritual sanctity and energetic integrity of each consecrated item, please read our return and refund policy carefully prior to placing your order.

1. Personalized Consecration & All Sales Final

  • Dedicated Blessing & Energy Field: Every hand-painted Taoist talisman, sacred artifact, and spiritual item undergoes a traditional altar blessing, incense consecration, and intentional dedication upon completion before packaging and dispatch.

  • No Secondary Distribution: Once an item is unsealed, worn, enshrined, or introduced to personal energy, its spiritual resonance binds exclusively to the bearer. It cannot be cleared, repurposed, or transferred to another devotee.

  • Consider Before Ordering: Due to the spiritual and custom-crafted nature of these artifacts, all sales are final. We do not accept returns, refunds, or exchanges based on change of mind, personal preference, or subjective expectations. Please consider your intentions carefully before completing your purchase.

2. Exclusive After-Sales Coverage: Quality Issues Only

We enforce strict quality control and careful packing prior to shipping. Our sole after-sales policy applies strictly to product defects or transit damage:

  • Eligible Cases:

    • Transit Damage: Severe physical breakage upon arrival (e.g., fractured frames, cracked glass, structural damage).

    • Manufacturing Defect: Substantial physical flaw or receiving an incorrect item contrary to your confirmed order.

  • Reporting Window:

    • Please inspect your package upon delivery and contact our customer support team within 48 hours of receipt.

    • You must provide your Order Number alongside clear unboxing photos or an uncut opening video showing the shipping label and the damaged item.

    • Once verified, we will arrange a replacement, repainting, or a mutually agreed-upon resolution.

3. Contact Us

For any quality or shipping-related inquiries regarding your order, reach out with your order details and visual proof:

  • Official Website: https://www.daodeca.com

  • Direct Channels: Reach us via site live chat, WhatsApp, LINE, or WeChat (details available on our channel and site contact pages).

May you be blessed with infinite peace, harmony, and prosperity.

DecaMystGate