Refund policy


  • In accordance with the Consumer Protection Act and other relevant laws and regulations, Yin Yang Qingcheng Daoist offers members a seven-day appreciation and hesitation period. Please note that the appreciation period is not a trial period. If you find any dissatisfaction after inspecting the received product, please do not open or use it. When returning or exchanging goods (following the return procedure), please keep the original packaging intact. We fully protect your shopping rights.
  • Return and Exchange Notice: Returned items must be restored to their original condition, meaning they must be returned in the same state as when you received them (including the main unit, accessories, inner and outer packaging, accompanying documents, gifts, promotional items, etc.).
  • The following situations may affect your return eligibility:
    * Special products cannot be returned once opened. We appreciate your understanding. For example, customized peach wood swords, gourds, talismans, etc.
    * Without affecting your inspection of the product, you have damaged the product packaging, removed the seal, detached the hang tag, removed adhesive, or removed labels.
    * Returns are not accepted if the product is received beyond the 7-day appreciation period (including holidays).
    * Other necessary or attributable reasons beyond inspection by you, resulting in damage or alteration of the product.
    * The official website offers a seven-day appreciation period (including holidays). During the appreciation period, if a return or exchange is requested due to personal reasons and not product issues, the buyer must return the product at their own expense and bear the round-trip shipping costs.
  • If you have obtained a paper invoice or an electronic invoice file past the VAT period, after the return is completed, customer service will contact you regarding the return matters (e.g., invoice processing or sales allowance).
  • Please pack the return items properly using the packaging boxes provided by the delivery company. If the original box is lost, please use another box to cover the product's original packaging. Do not stick paper or write directly on the original packaging. If the original packaging is damaged, the return will not be accepted, or the damage cost will be deducted from the refund.
  • After you apply for a return or exchange, please proactively request a receipt from the courier and keep it until the return or exchange is completed for future reference.
  • Refurbishment Fee: When returned or exchanged items are received, if there are missing accessories, damaged packaging, or the product is dirty and cannot be sold directly but can still be sold after refurbishment, we will charge a fee (the fee will be determined based on the completeness of the product). This fee, along with the cost of purchasing accessories or other expenses, will be deducted from the refund.


【Refund Instructions】


Before returning, please contact customer service to assist with the return process. The return period is approximately 7-10 business days. After the returned items are received and the staff confirms the quantity is correct, the refund will be completed within 7-10 business days. The actual date the refund is credited depends on the issuing bank's processing time; please contact your bank to confirm the exact date. If the refund is made via bank transfer, please check your bank account accordingly.

  • Customer service LINE: neko022316
  • Customer Service Email: 8677149@gmail.com
  • Service Hours: Monday to Sunday 11:30-24:00

 

In accordance with the provisions of the Consumer Protection Law and other relevant laws, Yin-Yang Qingcheng Road Chief provides members with the right to enjoy a seven-day appreciation period. Please note that the appreciation period is not a trial period. Please do not open or use the product if you are unsatisfied after inspection. Please maintain the integrity of the original packaging when returning or exchanging goods (in accordance with the return procedure). We fully protect your shopping rights.
Return and exchange notes: Returned goods must be returned to their original state, that is, they must be returned to the original state when you received the goods (including host, accessories, internal and external packaging, random documents, gifts, event gifts, etc.)
The following circumstances may affect your right to return goods:
* Please understand that special items cannot be returned after opening. Such as customized peach swords, gourds, charms and so on.
* If you damage the packaging, remove the seal, remove the tag, remove the adhesive or remove the label without affecting your inspection of the product.
* No returns will be accepted after 7 days of appreciation period (including holidays).
* Damage or alteration of the goods due to any other cause necessary or attributable to you beyond the inspection.
* The official website offers a seven-day appreciation period (including holidays). During the appreciation period, if the goods are returned or exchanged due to personal reasons other than product issues, the buyer must return the goods at their own expense and bear the return shipping costs.
If you have obtained a paper invoice or an electronic invoice that has passed the sales tax period, after the return is completed, the customer service staff will contact you about the return (e.g. invoice processing or sales discount).
請使用快遞公司使用過的紙箱妥善包裝退回的商品。如原紙箱遺失，請使用其他紙箱覆蓋原包裝外部。請勿直接在原包裝上貼紙或書寫文字。如原包裝損壞，將不予退貨或從退款中扣除損壞費用。
When you apply for a return or exchange, please take the initiative to ask for documents from the shipping personnel and keep them until the return or exchange is completed to facilitate future enquiries.
Replacement fee: When the returned items are received, if there are missing parts, damaged packaging, dirty goods, or other conditions that prevent direct resale but can still be sold after refurbishment, we will charge a fee (the fee will be based on the condition of the goods). This fee covers the cost of purchasing accessories or other expenses and will be deducted from the refund amount.


【 Refund Instructions 】

 

在退貨前，請先聯繫客服協助辦理退貨流程。退貨時間約為7-10個工作天。退回的商品被工作人員收取並確認後，退款將於7-10個工作天內完成。退款的實際入帳日期依發卡銀行的入帳日期而異，請向發卡銀行確認實際入帳日期。如您選擇銀行轉帳退款，請留意您的銀行帳戶。

 

Customer service line: neko022316
Customer service email: 8677149@gmail.com
Service hours: Monday to Sunday 11:30-24:00